Am I qualified for a refund & how to claim for a refund?
Corresponding test if the customer can't use our product, they can enjoy a full 120 days after money in buying our products, and enjoy the product replacement policy in 120 days after purchase. Please contact our customer service in you want to exchange or refund.
Note: money back guarantee does not apply to the following conditions:
1. After a failed exam within 7 days of purchase. Although we question & answer complete enough to let you know all the points of knowledge, but less than 7 days is too short you learn it well.
2. There is no corresponding test. We only guarantee a refund for those who buy our products, there is no corresponding examination in 120 days. If you don't have the corresponding failed in the exam, you won't apply for refund or exchange.
3. Free test (whether failure or wrong choice).
4. The date of the order. (one year after the date of purchase)
5. Product sales. (lower price or free products does not guarantee coverage.)
6. Different people. (name of the candidate is different from the payer's name.)
7. The package. A refund is invalid (bag).
8. Guarantee policy does not apply to Microsoft, CISSP, EMC, HP, PMP, SSCP, SAP and GIAC test, because we only provide practical problems.
9. Guarantee policy does not apply to RHCSA RHCE CCIE lab and OCM laboratory examination, these are handy laboratory examination. (we provide practical laboratory problems, but you need to understand and master it.)
For those who give a full refund, we want to offer a free exchange of research materials (exchange materials unqualified refund). If not on the list of other cases, we reserve the final explanation right.
How to apply for a refund or exchange?
If you want to ask for a refund or exchange, you should submit the examination score report in PDF format within 7 days after examination and fill in the form of refund or exchange for our customers. Be patient, we will deal with it within 7 working days after you submit.